Lead Routing Software Pricing: What Chili Piper, Kubaru, LeanData, and Zendesk Routing Cost in 2026
Pricing in this category is deliberately hard to compare, because the vendors are not selling the same shape of thing. Some charge a flat rate per user.
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Some charge a platform fee first and then sell you seats on top. Some publish nothing at all and route you to a sales call, which usually means the number depends on how big your company looks. Every figure on this page was checked against the vendor own pricing page in July 2026, and where a vendor publishes no price, this page says quote only rather than repeating a number from a third-party blog.
That distinction matters more than it sounds: several widely-cited figures for LeanData and Traction Complete circulate as fact and appear nowhere on either vendor site. Three pricing models are worth separating before you compare anything. Flat per-user is the simplest: Kubaru at $20, Distribution Engine from $20 to $55, Assigner from $12.
You multiply by headcount and you are done. Platform-fee-plus-seats is the model that surprises finance: Chili Piper Routing and Scheduling starts at $1,250 per month, which is $15,000 a year, and that includes 15 seats before per-seat overage at $45. RevenueHero uses a lighter version of the same shape, with a $79 monthly platform fee on its Inbound tiers on top of the per-user rate.
Then there is quote-only, where LeanData, Traction Complete, and LeadAngel all sit, and where Warmly sits with published starting points that begin at $10,000 a year per product. The second thing to check is what the price actually unlocks. Zendesk is the clearest example: skills-based routing is not available on Suite Team at $55 and only unlocks on Suite Professional at $115 per agent per month, so the real cost of skills routing there is the tier jump, not a routing line item.
The same pattern repeats across help desks and CRMs, where routing is the feature that pulls you up a tier. Assigner is priced as flat per-user from $12 per user per month, with no platform fee, no seat minimum, and no separate routing SKU, and it routes support tickets and ops tasks through the same engine as leads rather than charging separately for each. That is the whole model.
The AI assists, the rules stay yours, and nothing about the outcome is guaranteed.
Side by side
Lead routing software pricing, side by side
| Tool | Entry price | How it is priced |
|---|---|---|
| Assigner | From $12/user/mo | Flat per user, no platform fee |
| Kubaru | $20/user/mo | Flat, Salesforce-native, 30-day trial |
| Distribution Engine | From $20/user/mo | 3 tiers to $55, 5-license minimum, annual |
| RevenueHero | From $15/user/mo | Inbound tiers add a $79/mo platform fee |
| Chili Piper | From $1,250/mo | Platform fee incl. 15 seats, $45/seat after |
| Chili Piper (ChiliCal only) | $12/user/mo | 200-seat minimum, annual billing |
| Zendesk (skills routing) | $115/agent/mo | Suite Professional is where skills unlock |
| Warmly | From $10,000/yr | Per product and credits, not per seat |
| LeanData | Quote only | No published price, scoped by users and objects |
| Traction Complete | Quote only | No pricing page published |
| LeadAngel | Quote only | Tier names published, no figures |
Comparison reflects general product positioning and is provided in good faith. Verify current capabilities with each vendor.
Questions buyers ask
Lead routing software pricing: frequently asked questions
How much does lead routing software cost?
It splits into three bands. Flat per-user tools run roughly $12 to $55 per user per month, which covers Assigner, Kubaru, and Distribution Engine. Platform-fee tools start much higher: Chili Piper Routing and Scheduling begins at $1,250 per month, or $15,000 a year including 15 seats. Enterprise RevOps platforms like LeanData and Traction Complete publish nothing and quote per deal.
How much does Chili Piper cost?
As of July 2026, Chili Piper Routing and Scheduling starts at $1,250 per month, billed as $15,000 per year, and includes 15 seats with additional seats at $45 per month. The Experiences tier starts at $3,500 per month, or $42,000 per year, including 30 seats with $50 per seat after that. ChiliCal is $12 per user per month but carries a 200-seat minimum. Billing is annual, and no free tier is listed.
How much does Kubaru cost?
Kubaru is $20 per user per month, flat, with no tiers and no add-ons, and all features included at that rate. Licenses are only needed for users who administer Kubaru or receive assignments. There is a 30-day free trial through the Salesforce AppExchange with no credit card, and volume discounts start at 50 licenses. It is a Salesforce-native app, so it routes Salesforce records only.
Is LeanData pricing public?
No. LeanData publishes tier names for its Orchestration product (Standard, Advanced, Premium) but no dollar figures anywhere on its pricing page, and it scopes cost by features, objects, and the number of Salesforce users or queues. Per-user numbers you find quoted for LeanData come from competitors and resellers, not from LeanData, so treat them as unverified until you have a quote.
What is the cheapest way to get skills-based routing?
It depends on where your work lives. Inside Zendesk, skills-based routing requires Suite Professional at $115 per agent per month, so the cost is a tier upgrade for your whole team. A routing layer that sits beside the help desk avoids that: Assigner adds skill, workload, and availability routing from $12 per user per month without changing your Zendesk plan, and applies the same rules to leads and ops tasks.
Why do some lead routing vendors hide their pricing?
Usually because the price is scoped per deal. Quote-only vendors size on seat count, record volume, objects in scope, and how much implementation help you need, and negotiated contracts vary widely for the same product. That is not necessarily a red flag, but it does mean the evaluation takes weeks rather than an afternoon, and it makes budgeting before a sales call close to guesswork.
Does lead routing pricing include support ticket routing?
Rarely. Most tools in this category route one work type. Salesforce-native routers handle CRM records, help-desk routing handles tickets, and inbound platforms handle meetings, so covering leads and tickets usually means paying for two products. Assigner routes leads, support tickets, and ops tasks through one engine on one per-user price, which is the main reason teams consolidate onto it.
What happened to Troops.ai pricing?
Troops.ai no longer exists as an independent product. Salesforce acquired it in 2022 and folded it into Slack, and the troops.ai domain now redirects to Salesforce. If you are evaluating it from an older comparison list, the current equivalent lives inside the Salesforce and Slack product line rather than as a standalone routing tool you can price separately.
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