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Contact the Assigner team
Questions about routing incoming tickets, leads, and ops requests to the right available person, the rules you can set, pricing, or how it works? Send a note and a real person will get back to you. Or just open the demo and watch Assigner route work in real time. Rules you control, no black box.
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Quick answers
Does it work with my help desk, CRM, and tools?
Assigner is stack-agnostic: it is built to sit beside your existing tools, a help desk, a CRM, a form, or a spreadsheet, rather than lock you into one ecosystem. That is the point of it, so a support lead, a sales lead, and an ops lead can all use one assignment engine instead of three separate routing features. In this phase integration is framed as sitting beside your stack, not as already syncing your data.
Is the AI a black box? Can I control how work gets assigned?
The rules are yours: round-robin, load-balanced, skill-based, priority, and capacity caps that you set. The AI assists by suggesting the best match; it does not take over. And every assignment shows exactly why it went where it did, in plain words like skill match plus lowest load plus available. In a niche where buyers fear opaque routing, you setting the rules and seeing the reason is the whole design.
How is this different from the routing built into Zendesk, HubSpot, or Salesforce?
Those route only their own kind of work, tickets or CRM leads, and the good skills and load-aware routing is often paywalled to Enterprise tiers or priced for RevOps at tens of thousands of dollars a year. Assigner routes every kind of incoming work, sits beside whatever you use, and is priced per user for SMB and mid-market teams, starting at 12 dollars per user per month.