Task assignment software FAQ, answered

Assigner is stack-agnostic: it is built to sit beside your existing tools, a help desk, a CRM, a form, or a spreadsheet, rather than lock you into one ecosystem. That is the point of it, so a support lead, a sales lead, and an ops lead can all use one assignment engine instead of three separate routing features. In this phase integration is framed as sitting beside your stack, not as already syncing your data.

The rules are yours: round-robin, load-balanced, skill-based, priority, and capacity caps that you set. The AI assists by suggesting the best match; it does not take over. And every assignment shows exactly why it went where it did, in plain words like skill match plus lowest load plus available. In a niche where buyers fear opaque routing, you setting the rules and seeing the reason is the whole design.

Those route only their own kind of work, tickets or CRM leads, and the good skills and load-aware routing is often paywalled to Enterprise tiers or priced for RevOps at tens of thousands of dollars a year. Assigner routes every kind of incoming work, sits beside whatever you use, and is priced per user for SMB and mid-market teams, starting at 12 dollars per user per month.

Yes, by design. Round-robin distributes in fair rotation, load-balancing routes to whoever has spare capacity, capacity caps skip anyone who is full, and availability skips anyone who is out. So the hard work gets shared and no one burns out. We say it is designed to help reduce cherry-picking and balance load; we do not claim it is one hundred percent fair or eliminates all bias.

Assignment happens automatically the moment work comes in, so nothing sits unassigned going cold. That is the speed-to-lead problem support and sales teams cite: leads that are contacted in minutes convert far better than ones that sit for hours. Industry speed-to-lead figures are general context attributed to sources like LeanData and Velocify, not a guarantee Assigner makes.

Support tickets, sales leads, service and ops requests, field jobs, and internal tasks. Anything that comes in and needs to reach the right available person. That cross-use-case breadth is the point: one fair assignment engine for all your incoming work, instead of a routing feature locked inside one help desk or CRM. In this phase the demo uses clearly illustrative sample scenarios.

Simple per-user pricing, published plainly with no contact-sales wall for the standard tiers. Starter is 12 dollars per user per month, Team is 29 dollars and is the most popular tier, Business is 59 dollars, and Enterprise is on request. Billed yearly by default. There is no free plan; the interactive demo on this page is the free way to try it. Transparent pricing is itself a trust signal against competitors who hide it behind a sales call.